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  • Terms - Conditions


    We hereby mention that these terms and conditions are applicable to all our offers given via website and application.

    Please read the terms and conditions carefully before making any booking as they contain important information about your rights and obligations.

    By making a booking with us, you agree to be legally bound by the terms and conditions as they may be modified and posted on our website time to time.


    You agree by using our services through application or website that your personal details would be collected including your location.

    In the event of a motor vehicle accident, you will be solely responsible for compliance with any applicable statutory or department of motor vehicle requirements and for all necessary contacts with your insurance provider. Other than any personal criminal liability, attaching to the driver, you will be solely responsible for all consequences arising out of the use of the service or the driver.

    In case of any accident, we would help you with insurance claims, but the management decision would be the final.

    The user agrees to pay the driver as mentioned on his/her mobile application / website / SMS or as mentioned by the call center and agreed by the client, in full.


    To use the services, you have to be registered and provide your name, contact number, email address and other details.


    Driver Mamu will wait no more than 15 minutes from the requested trip start time, before they start the trip timer.

    You may cancel the booking within 30 minutes prior to the time of journey without any cancellation charges for local trips and within 1 hour for outstation trips. The customer is liable for Rs. 200/- or more charge if the trip is cancelled thereafter (Rs. 100/- for service charge and Rs. 100/- or more for transportation charge based on the distance travelled by the driver to reach the start location).


    Driver Mamu uses cookies and other identification technologies on our app, website, and email for purposes described in this notice.

    Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Driver Mamu uses cookies for purposes such as remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns.


    As noted above, Driver Mamu is a driver service, which connects customers with drivers for their need. You are not a, partner, representative, agent, joint venturer, independent contractor, or franchisee of Driver Mamu.


    Driver Mamu is the sole owner of all the rights to the website / application and its content. Content means its design, layout, text, images, graphics, sound, video etc. The website / application content embodies trade secrets and intellectual property rights protected under copyright and other laws. All title, ownership and intellectual property rights in the website / application and its content shall remain with Driver Mamu.

    All rights claimed under this agreement or in the website / application are hereby reserved. The information contained in this website / application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.

    You are not entitled to duplicate, distribute, display, or commercially exploit the website / application content, features or facilities, directly or indirectly, without prior written permission of Driver Mamu.


    Driver Mamu uses the information, which may include call recordings, to provide customer support including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

    Driver Mamu performs the above activities on the ground that they are necessary to fulfill our obligations to users under our terms of use or other agreements with users.


    In order to guarantee a high-quality service and provide additional reassurance to passengers, please provide a genuine rating in our website / application so that it help us to modify and give better services to our customers.


    The information mentioned here is for you to read and understand, we update our Terms & Condition from time to time and you are requested to read it in full. We do not announce or notify the change of terms & conditions.

    The above-mentioned terms and conditions and our Privacy Policy constitute the complete agreement of service between the driver and user in respect to the use of website / mobile application.


    All the content in this website and mobile application is the copyright of Driver Mamu.

    Systematic retrieval of Driver Mamu content to create or compile directly or indirectly, collection, database or directory (whether through automatic devices or manual processes) without written permission from Driver Mamu is strictly prohibited and is warned about the intellectual copyrights.

    In addition, use of the content for any purpose not permitted in terms and conditions is strictly prohibited and may be taken a legal action. Driver Mamu reserves the right to terminate the account of a user upon any infringement of the rights of others in conjunction with use of the service, or if Driver Mamu believes that user’s conduct is harmful to the interests of Driver Mamu with or without cause.